InterContinental Changsha by IHG
1500 Xiangjiang North Road, Changsha, 410000, China
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about InterContinental Changsha by IHG
InterContinental Changsha by IHG
Situated in the heart of the North Star Delta, the upscale InterContinental Changsha is towering along North Xiangjiang Road. Besides free parking and free WiFi, the hotel offers extremely cosy accommodation and heartfelt service.
Ratings and reviews
Cleanliness4.8
Location4.7
Service4.7
Rooms4.6
Value4.5
Sleep quality4.7
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 23 Apr 2025
very attractive hotel, we enjoyed the Hunan Restaurant. The management is hight attentive which is quite unusual today. We would definitely book again.
Hotel response
Comment: 23 April
尊敬的客人，感谢分享您的温馨好评，您对酒店服务的高度评价和对湘秀湖南餐厅的满意体验令我们倍感鼓舞。诚挚期待与您的再次相见，在美丽的湘江之畔品尝湘菜大师匠心烹饪的古法湘味。 总经理 杨安睿
Couple
Comment: 12 Apr 2025
Very nice hotel just next to a shopping mall with lots of choice for good restaurants. Views of the river from the hotel was very good too. The moment we arrived, we were greeted by friendly staff. Especially the concierge staff were extremely helpful with the locations of the places we’d like to go. The only hiccup we had was at Sky27 Bar where service was not good.
Hotel response
Comment: 13 April
Dear guest,
It was a pleasure having you as our guest and thank you for your review.
I am thrilled to read that our environment and amenities pleased you as well as most of our services. We strive to ensure we always deliver the three steps of service with a warm welcome, ensuring we respond to our guests’ needs and a thanking them for coming. Unfortunately, our SKY27 team did not, and I apologize for the opportunity you had. I will be looking into that with the SKY27 manager and his team.
I will let the Concierges know about your positive comments and hope we will be able to regain your trust your next time you are giving us the opportunity to re-experience our property.
Looking forward to welcoming you back soon.
Sincerely,
Aref Sayegh
General Manager
It was a pleasure having you as our guest and thank you for your review.
I am thrilled to read that our environment and amenities pleased you as well as most of our services. We strive to ensure we always deliver the three steps of service with a warm welcome, ensuring we respond to our guests’ needs and a thanking them for coming. Unfortunately, our SKY27 team did not, and I apologize for the opportunity you had. I will be looking into that with the SKY27 manager and his team.
I will let the Concierges know about your positive comments and hope we will be able to regain your trust your next time you are giving us the opportunity to re-experience our property.
Looking forward to welcoming you back soon.
Sincerely,
Aref Sayegh
General Manager
Family traveller
Comment: 10 Apr 2025
The room is pretty with nice views, but the 2 beds are definitely too small to accommodate 3 people. Perhaps the hotel should use bigger beds or open up a triple room for odd numbered families like mine.
I clearly mentioned to this handsome front desk staff during check in that I have 3 pax. He was friendly and all, but alas the room only had items to cater for 2pax. I called the front desk and this same guy attended my call to get the items for the 3rd pax. He even called again after the delivery and reassured me that he had reminded the housekeeping that the room is stayed by 3pax. Guess what? The next day when we returned from a whole day of travelling, we came back to the room with missing items again. There were 3 towels so we just let it slide and decided not to call the front desk as it was our last night anyway...
Also, what kind of upscale hotel does not/is unable to provide customers with the help they need through online methods?? Other than trip.com chat, there was literally no way for me to reach the hotel. They don't even have a local number that I can borrow to book attraction tickets! What a shame! And when I asked about this at the front counter, it seems like the message was "you're on your own". Definitely not a good feeling for a family who was visiting the country for the first time!! And I really expected better from an upscale hotel like this.
Lastly, I believe that the hotel is located too far away from the main attractions, hence the surroundings are rather deserted. We always leave the hotel by DiDi anyway so it wasn't a deal breaker for us. It didn't seem like there were food places nearby that were open at night, so you might need MeiTuan if you're staying in (but good luck if you have no local number!!). This is also how you can get a quiet location + nice views + a reasonable price. Worth it for the luxury experience if you're a party of 2.
I clearly mentioned to this handsome front desk staff during check in that I have 3 pax. He was friendly and all, but alas the room only had items to cater for 2pax. I called the front desk and this same guy attended my call to get the items for the 3rd pax. He even called again after the delivery and reassured me that he had reminded the housekeeping that the room is stayed by 3pax. Guess what? The next day when we returned from a whole day of travelling, we came back to the room with missing items again. There were 3 towels so we just let it slide and decided not to call the front desk as it was our last night anyway...
Also, what kind of upscale hotel does not/is unable to provide customers with the help they need through online methods?? Other than trip.com chat, there was literally no way for me to reach the hotel. They don't even have a local number that I can borrow to book attraction tickets! What a shame! And when I asked about this at the front counter, it seems like the message was "you're on your own". Definitely not a good feeling for a family who was visiting the country for the first time!! And I really expected better from an upscale hotel like this.
Lastly, I believe that the hotel is located too far away from the main attractions, hence the surroundings are rather deserted. We always leave the hotel by DiDi anyway so it wasn't a deal breaker for us. It didn't seem like there were food places nearby that were open at night, so you might need MeiTuan if you're staying in (but good luck if you have no local number!!). This is also how you can get a quiet location + nice views + a reasonable price. Worth it for the luxury experience if you're a party of 2.
Hotel response
Comment: 11 April
Dear guest, thank you for taking the time to write such a detailed review about our hotel. Our property has some California King beds available and with our high occupancy they sold out quickly, which could have been a great solution for your family. I will certainly review the process with housekeeping concerning removing extra items during the guest’s stay and I apologize for this inconvenience. I am surprised you did not see our local phone number as we have been established in Changsha for over 10 years and our operators are on standby 24 /7 to answer any calls as well as Concierge service with two Clefs d’Or Concierges who would have been delighted to answer any questions and help you make reservations for attractions, shows, or any other events. We are only 15 minutes by cab from Changsha downtown, which gives our guests a quiet and green surrounding that our repeat and loyal guests come to enjoy. The mall that is connecting our hotel has great dining options as well as along the river you can find some local restaurants. I hope you will give us another opportunity to show you and your family why we have been recognized by many as one of the landmark hotels in Changsha. Looking forward to welcoming you and your family again.
Sincerely,
Aref Sayegh
General Manager
Sincerely,
Aref Sayegh
General Manager
Couple
Comment: 1 Feb 2025
Beautiful hotel , great location and the mall is connected to the hotel so there’s many restaurants available
Hotel response
Comment: 6 February
Dear guest, thank you for taking the time to write a review and choosing our hotel while in Changsha. I am thrilled that hotel location and beautiful river view made your stay enjoyable. Looking forward to welcoming you back when your travel takes you back to Changsha.
Sincerely,
Aref Sayegh
General Manager
Sincerely,
Aref Sayegh
General Manager
Family traveller
Comment: 10 Jan 2025
Stayed in: Jan 2025
Super nice hotel - very modern with plenty of room space
My family and I stayed about 10 days at the hotel over the New Year, and it was generally a really nice visit. We had paid for a premium room which gave us access to their lounge as we would stay very much at the hotel.
The room was large and spacious, and especially the bathroom was really nice with plenty of space.
The lounge was a little disappointing. The staff working there was really nice, but the selection of food and drinks was a little sad. It was only possible to get a limited amount of food and drink and the buffet was very limited. We have stayed in other hotels in China, where the standard was much better.
The hotel is centrally located, close to a metro station and right next to a large shopping center where there is plenty of shopping and dinner options.
The breakfast buffet below had a huge selection and was very nice. However, there was immense loud music, which made it very uncomfortable, so we usually chose to eat our breakfast in the lounge, where the selection was much smaller, but where there was peace to enjoy the morning. I would actually say that it was uncomfortable to sit in that noise in the morning.
The fitness center was really nice and was of better quality than I normally see in hotels. The swimming hall was also nice with a pool with warmer water and a regular swimming pool, where there was also a section with a lower depth.
All in all it was a good visit - but there is a little to give the visit five stars.
The room was large and spacious, and especially the bathroom was really nice with plenty of space.
The lounge was a little disappointing. The staff working there was really nice, but the selection of food and drinks was a little sad. It was only possible to get a limited amount of food and drink and the buffet was very limited. We have stayed in other hotels in China, where the standard was much better.
The hotel is centrally located, close to a metro station and right next to a large shopping center where there is plenty of shopping and dinner options.
The breakfast buffet below had a huge selection and was very nice. However, there was immense loud music, which made it very uncomfortable, so we usually chose to eat our breakfast in the lounge, where the selection was much smaller, but where there was peace to enjoy the morning. I would actually say that it was uncomfortable to sit in that noise in the morning.
The fitness center was really nice and was of better quality than I normally see in hotels. The swimming hall was also nice with a pool with warmer water and a regular swimming pool, where there was also a section with a lower depth.
All in all it was a good visit - but there is a little to give the visit five stars.
Hotel response
Comment: 16 January
Dear Guest,
Thank you for taking the time to write a review and choosing our hotel while in Changsha.
I am thrilled that our Colleagues were warm and genuine while interacting with you and your family. I apologize for not meeting your expectations, as we have enhanced the Club InterContinental breakfast with an à la carte menu and also a buffet but cannot replicate our all-day dining Symphony. Concerning the music in that restaurant, I will remind our food and beverage manager to check the volume. I am happy however that you were able to use our well-being facilities and you enjoyed them.
Looking forward to welcoming you back when your travel takes you back to Changsha.
Sincerely,
Aref Sayegh
General Manager
Thank you for taking the time to write a review and choosing our hotel while in Changsha.
I am thrilled that our Colleagues were warm and genuine while interacting with you and your family. I apologize for not meeting your expectations, as we have enhanced the Club InterContinental breakfast with an à la carte menu and also a buffet but cannot replicate our all-day dining Symphony. Concerning the music in that restaurant, I will remind our food and beverage manager to check the volume. I am happy however that you were able to use our well-being facilities and you enjoyed them.
Looking forward to welcoming you back when your travel takes you back to Changsha.
Sincerely,
Aref Sayegh
General Manager
Excellent location
1500 Xiangjiang North Road, Changsha, 410000, China|3.21 km from city centre
10 things to dowithin 2.73 km
1.66 km
0.16 km
2.10 km
Transportationwithin 7.15 km
0.62 km
1.66 km
1.79 km
Airportwithin 24.57 km
24.57 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
17 years old and under
CHF 35 (CNY300) per person per night
1 years old and under
Free
Children can stay in existing beds:
17 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
CHF 26 (≈CNY 216)/person
Guests are required to show a valid government-issued ID card or passport upon check-in.
This hotel accepts the following payment methods:
Cash
UnionPay QuickPass
InterContinental Changsha by IHG: FAQs
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