Sofia Balkan Palace
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In sintesi
Check-in dalle ore: | 15:00 |
|---|---|
Check-out entro le ore: | 12:00 |
Animali | Animali domestici ammessi con un costo aggiuntivo |
Servizi
Wi-Fi
Parcheggio
Aria condizionata
Navetta per l'aeroporto
Centro fitness
Reception 24h
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Sofia Balkan Palace
Situato in una posizione privilegiata nel cuore di Sofia, l'esclusivo Sofia Balkan Palace si trova accanto alla Stazione Metro Serdika, e ospita il bar Basilica e il ristorante Labels.
Recensioni di 
Viaggiatore solitario
Data del commento: 18 ago 2026
Periodo del soggiorno: ago 2026
My 7-night stay: From high-tech features to a gym with chandeliers
I chose this hotel because of its location and spent seven nights there. My room was on the fourth floor with a balcony and a view of Holy Sunday Church. Although there was a very busy road next to the hotel, the soundproof windows kept the room perfectly quiet inside.
The room was quite large, and the bed was very comfortable. I really liked the modern touch-sensitive switches, which allowed me to turn the lights on or off and adjust their intensity with just a touch. The curtains opened and closed the same way. Also, turning on the water in the shower with a single press of a button was very practical and convenient. I also appreciated the large number of power sockets.
What disappointed me a bit, however, was the cleanliness of the room. There were ring marks from mugs left on the table by previous guests. There was also a lot of dust, especially on the sockets, but also elsewhere in the room. There was so much of it that it was clear it hadn't been dusted for several weeks. As I mentioned, I stayed for seven nights. During that time, I only asked for my room to be cleaned twice, as I simply didn't need it more often. The first time was a real disappointment. The maid only emptied the trash, and instead of making the bed properly, she just straightened the duvet. And that was it. The second time, the room was cleaned exactly as it should be: the bed was made, towels were changed, the garbage was taken out, the tea station by the kettle was tidied up, and the water bottles were refilled. It felt like two completely different employees had cleaned the room. I would definitely expect a higher quality of service from a five-star hotel.
Breakfast at the hotel's Labels restaurant was wonderful.
Except for the housekeeping issues, I was very pleased with my stay. Check-in and check-out were seamless and quick.
▪️One small observation from the hotel interior: while exploring the building, I came across what was probably the strangest gym I have ever seen. It was spread out across several small rooms, complete with carpets, decorated curtains on the windows, and crystal chandeliers. Even if you don't plan on working out, you should definitely go and check it out. It's a hilarious and unique sight you won't find anywhere else!
The room was quite large, and the bed was very comfortable. I really liked the modern touch-sensitive switches, which allowed me to turn the lights on or off and adjust their intensity with just a touch. The curtains opened and closed the same way. Also, turning on the water in the shower with a single press of a button was very practical and convenient. I also appreciated the large number of power sockets.
What disappointed me a bit, however, was the cleanliness of the room. There were ring marks from mugs left on the table by previous guests. There was also a lot of dust, especially on the sockets, but also elsewhere in the room. There was so much of it that it was clear it hadn't been dusted for several weeks. As I mentioned, I stayed for seven nights. During that time, I only asked for my room to be cleaned twice, as I simply didn't need it more often. The first time was a real disappointment. The maid only emptied the trash, and instead of making the bed properly, she just straightened the duvet. And that was it. The second time, the room was cleaned exactly as it should be: the bed was made, towels were changed, the garbage was taken out, the tea station by the kettle was tidied up, and the water bottles were refilled. It felt like two completely different employees had cleaned the room. I would definitely expect a higher quality of service from a five-star hotel.
Breakfast at the hotel's Labels restaurant was wonderful.
Except for the housekeeping issues, I was very pleased with my stay. Check-in and check-out were seamless and quick.
▪️One small observation from the hotel interior: while exploring the building, I came across what was probably the strangest gym I have ever seen. It was spread out across several small rooms, complete with carpets, decorated curtains on the windows, and crystal chandeliers. Even if you don't plan on working out, you should definitely go and check it out. It's a hilarious and unique sight you won't find anywhere else!
Coppia
Data del commento: 29 giu 2026
Periodo del soggiorno: giu 2026
Disappointed
We arrived at the hotel today, the room was only ready at four and a half instead of three, the floor was not clean and the room was nothing.
Viaggiatore anonimo
Data del commento: 29 ago 2026
Periodo del soggiorno: ago 2026
I booked and paid great extra for deluxe suite, but I was given a basic room, which was the smallest possible (easy to see in evacuation map). This was a brutal cheat towards me actually. I had my colleagues booking to cheaper rooms separately and got even better rooms. It happened me already last time, so I was not surprised, but petrified and very disappointed again. This time I did not even complain anything for them.
The ATM at hotel was out of order as "they do not fill it" (explanation given by hotel staff).
My polite hope and beg for 1 hour prolonging of my check out up to 1 pm was rejected totally, because of "hotel is full, and it is impossible". They did not even ask for extra payment for 1 hour late check out. It was 3 times announced to be just impossible.
It just happened that I really forgot something in my room and came back to hotel at 1.30pm and was let back with staff to look after my items. I found my item and exactly found out that there was still no cleaning or any new client. It tells all about this hotel. They do not do any single thing for a single client. It is still the shadow of communism over them.
This hotel used to be Sheraton, international level. It is totally different now, totally vertical down. I really do not cannot imagine why anyone would go there if there is e.g. Hilton and InterContinental in same town. The hotel history is amazing and reputation also. It has ruined all by itself now.
The ATM at hotel was out of order as "they do not fill it" (explanation given by hotel staff).
My polite hope and beg for 1 hour prolonging of my check out up to 1 pm was rejected totally, because of "hotel is full, and it is impossible". They did not even ask for extra payment for 1 hour late check out. It was 3 times announced to be just impossible.
It just happened that I really forgot something in my room and came back to hotel at 1.30pm and was let back with staff to look after my items. I found my item and exactly found out that there was still no cleaning or any new client. It tells all about this hotel. They do not do any single thing for a single client. It is still the shadow of communism over them.
This hotel used to be Sheraton, international level. It is totally different now, totally vertical down. I really do not cannot imagine why anyone would go there if there is e.g. Hilton and InterContinental in same town. The hotel history is amazing and reputation also. It has ruined all by itself now.
Viaggiatore anonimo
Data del commento: 27 ago 2026
Periodo del soggiorno: ago 2026
Old-fashioned style of luxury, love it! The staff was lovely , the reception, the nice young small guy ( the bell boy) always willing to help! Good breakfast . Walking distance from the main attractions.
Viaggiatore in famiglia
Data del commento: 25 ago 2026
Periodo del soggiorno: ago 2026
Lovely experience and thank you
The hotel is in a great central location, we really enjoyed it, I would like to say a special thank you to Anastasia.
Thank you so much, Anastasia, for the amazing birthday gift! Champagne, fruit, and sweets—it was incredibly special. We truly appreciate your thoughtfulness and attention!
Best regards,
Mira&Garik
Thank you so much, Anastasia, for the amazing birthday gift! Champagne, fruit, and sweets—it was incredibly special. We truly appreciate your thoughtfulness and attention!
Best regards,
Mira&Garik
Posizione eccellente
5, pl. 'Sveta Nedelya' Square, Sofia, 1000, Bulgaria|0,31 km dal centro
Check-in e check-out
Check-in dalle ore:
15:00
Check-out entro le ore:
12:00
Informazioni utili
Animali domestici ammessi con un costo aggiuntivo
Pagando un importo aggiuntivo sono disponibili letti extra, a seconda delle dimensioni della camera.
Sofia Balkan Palace: domande frequenti
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